Refund and Returns Policy

Overview

Thank you for choosing Everylove.my for your corporate gift needs. We are committed to ensuring your satisfaction with our products. Please read our return and refund policy carefully.

1. Eligibility for Returns and Refunds

You have 3 days from the date you receive your goods to request a return or refund. After this period, we are unable to offer any returns or refunds.
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.

2. Non-returnable Items

Customized products with embroidered and/or printed logos cannot be returned or refunded, as they are personalized for your specific needs.

3. Process for Returns

To initiate a return, please contact our customer service team within 3 days of receiving your product at enquiry@everylove.my. Provide your order number and a brief explanation of the reason for the return.
Once your return is approved, you will receive instructions on how to send the item back to us. You are responsible for the shipping costs of returning the item.

4. Inspection and Refunds

Upon receipt of your returned item, we will inspect it to ensure it meets the return conditions.
If approved, a refund will be processed, and a credit will be automatically applied to your original payment method within a certain number of days.
Please note that original shipping costs are non-refundable.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [your contact information] within 3 days of receipt.

6. Exceptions